Email, working days, and social profiles
CreatorStore support works by email. There is no phone line.
What to include in your message
All of these go to the same address. Including the right details in the first message saves a round of questions.
Account and billing
Questions about your plan, invoices, or store settings. Include the email address your CreatorStore account uses. Plan details are on the pricing page.
A technical problem
Describe what you were doing, what happened instead, and which browser or device you used. A link to the page or product helps.
Report content
To report content that breaks the Acceptable Use Policy or infringes your rights, include the store or product URL, what is wrong with it, and your contact details. The Terms of Service list what a copyright report has to contain.
Privacy requests
Access, correction, deletion, or export of your personal data. The full list of rights and how they are handled is in the Privacy Policy and the Data Processing Addendum.
You bought from a creator
CreatorStore is not a party to the transaction between a creator and their customer. Contact the creator who sold the product — their contact details are on their store page and in your receipt. If the content breaks the rules, report it to us using the details above.
Press and partnerships
Write to the same address and put “press” or “partnership” in the subject line, with a short description of what you are proposing.
Open your own store on CreatorStore
Sell digital products, coaching, services, and online events from one store, with 0% platform commission and the option to connect your own domain.
✓ 0% platform commission · ✓ 14 days free · ✓ No card required