Terms of Service

In short. These Terms cover both Creators (who sell) and Customers (who buy) worldwide. CreatorStore is a technology platform — not a seller, publisher, or party to any Creator–Customer transaction. Payments flow directly to each Creator's own connected payment account. Refunds and support are handled by the Creator. US users: Section 11 has an arbitration and class-action waiver. EU/UK users: Section 17 keeps your consumer rights and courts intact.

Welcome to CreatorStore!

CreatorStore Labs LLC ("CreatorStore," "we," "us," "our") provides its services to you through its website located at https://creatorstore.co/ (the "Site") and related technologies and services (collectively, the "Service(s)"), subject to these Terms of Service (as amended from time to time, the "Terms of Service").

By accessing, browsing, or otherwise using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not accept these Terms of Service, you may not use the Service. If you are entering into these Terms of Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do, we will post the changes here and indicate the date of last revision at the top. We will also notify you through the Service, by email, or by other reasonable means. Changes become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions or made for legal reasons are effective immediately. Your continued use after changes become effective constitutes acceptance.

IF YOU ARE ENTERING INTO THESE TERMS OF SERVICE AS AN INDIVIDUAL, PLEASE READ SECTION 11 CAREFULLY: IT CONTAINS AN AGREEMENT TO ARBITRATE AND A CLASS-ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. THIS DOES NOT APPLY TO CONSUMERS RESIDENT IN THE EEA OR UK — SEE SECTION 17.

When using the Service, you are also subject to the following documents, each of which is incorporated into these Terms of Service by reference: our Privacy Policy , Cookie Policy , Acceptable Use Policy ("AUP"), and, where you use the Service as a Creator to process Customer personal data, our Data Processing Addendum ("DPA").

PLATFORM NATURE — IMPORTANT NOTICE. CreatorStore is a technology platform, not a seller, publisher, retailer, financial-services provider, employer, agent, escrow, or fiduciary. We provide software tools and lead-generation infrastructure that enable independent Creators to establish and operate their own online businesses. Every storefront hosted on the Service is owned, priced, marketed, staffed, and operated by an independent Creator, not by CreatorStore. Except for a Creator's direct subscription to the Service, CreatorStore is not a party to any transaction between a Creator and a Customer. All questions about a specific storefront, product, service, price, delivery, quality, refund, cancellation, or Customer service should be directed to the Creator that owns that storefront, not to CreatorStore. Creators use the Service as independent businesses at their own risk; Customers deal with Creators at Customer's own risk.

1. Access and Use of the Service

a. Nature of the Service — Technology Platform Only. CreatorStore Labs LLC (“CreatorStore,” “we,” “us”) provides software-as-a-service (“Service”) that enables independent creators and businesses (“Creators”) to build and manage their own storefronts, list digital products and services, manage bookings, communicate with customers, and connect supported third-party payment providers. CreatorStore supplies technical tools only and does not itself sell the Creator’s products or perform the Creator’s services. Each Creator acts in their own name and on their own behalf. This does not exclude CreatorStore’s obligations or liability for its own conduct where such obligations or liability cannot legally be excluded.

b. Creator–Customer Transactions. Each purchase of a Creator’s product or service is a separate transaction between that Creator and the customer (“Customer”). CreatorStore is not the seller, reseller, merchant of record, instructor, professional adviser, or contracting party for such a purchase, except where applicable law requires otherwise. The Creator decides what to offer, what to charge, how to deliver the purchase, and which lawful terms to apply. Customers must review the Creator’s offer and applicable Terms & Conditions before purchase. CreatorStore remains responsible for its own contractual and statutory obligations, including those that cannot be excluded by these Terms.

Our Service allows Creators to manage and streamline the administrative aspects of their business. Creators are solely responsible for:

Ensuring Creator Content compliance with all applicable laws, rules, and regulations;

Delivering Creator Content as described, in an accurate and satisfactory manner;

Processing returns, refunds, and chargebacks (see Section 1(g));

Providing customer support for their Creator Content;

Maintaining accurate Creator Terms & Conditions and any required disclosures.

CreatorStore has no control over and does not guarantee: (a) the existence, quality, safety, suitability, or legality of Creator Content; (b) the truth or accuracy of Creators' descriptions; (c) the ability of Creators to fulfill purchases; (d) the ability of Customers to pay; (e) that any transaction will be completed; or (f) the safety, suitability, or legality of communications between users.

c. Your Registration Obligations. You may be required to register to access certain features. You agree to provide and maintain true, accurate, current, and complete information. Registration data is governed by our Privacy Policy. Before enabling online payments, CreatorStore manually reviews Creator accounts and storefront information. Approval is not automatic, and payment providers may carry out additional checks.

Minimum Age. To create a Creator account and enter into a paid subscription with CreatorStore, you must be at least 18 years old and legally able to enter into binding contracts. CreatorStore does not routinely request a date of birth during registration, and supplying payment card details does not independently verify age. Customer eligibility for an individual purchase may also be governed by the Creator’s own Terms & Conditions and applicable law.

d. Member Account, Password, and Security. The individual or entity that opens an account and accepts these Terms of Service (the "Account Owner") is the contracting party. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities under your account. You agree to immediately notify us of any unauthorized use. Accounts are generally not transferable. We will not be liable for any loss arising from your failure to comply with this Section.

e. Modifications to the Service. We may update, modify, suspend or discontinue features for operational, security, legal or business reasons. We will provide advance notice where required by applicable law or these Terms, including any applicable provisions for business users, and will not exclude liability for our own conduct to the extent prohibited by law. Data protection and termination obligations remain subject to the Privacy Policy and applicable DPA.

f. General Practices Regarding Use and Storage. We may establish reasonable limits for storage and retention, subject to our contractual obligations, the Privacy Policy , the Data Processing Addendum where applicable, and mandatory law. We do not guarantee indefinite storage of User Content. Account closure and data deletion, access or return are handled under Section 13, applicable privacy rights and, where relevant, the DPA. Material changes to storage practices will be communicated where required by law or these Terms.

g. Creator Purchase Refunds and Cancellations. Requests relating to a Creator product or service — including cancellation, rescheduling, non-delivery, defective delivery, and refund requests — should be directed to the relevant Creator. The Creator is responsible for handling these matters under their own Terms & Conditions and applicable mandatory law. Payment reversals and disputes may also be handled under the relevant payment provider’s procedures. Nothing in these Terms removes a Customer’s non-waivable statutory rights or limits CreatorStore’s liability for its own conduct where prohibited by law.

Creators are responsible for responding to Customer cancellation, return, and refund requests in accordance with their own Creator Terms & Conditions and applicable law. Any chargeback or payment dispute is handled under the relevant payment provider’s procedures. CreatorStore does not charge its own dispute fee or maintain a Creator sales balance from which it deducts such fees.

h. Creators Operate as Independent Businesses. Each Creator using the Service operates their own independent business. By using the Service, the Creator represents, warrants, and agrees that:

(i) they are engaged in an independent trade, occupation, business, or profession that is distinct and separate from CreatorStore, and they use the Service as a tool of their own independent business;

(ii) they are solely responsible for the operation, financing, staffing, marketing, distribution, and delivery of their business, and for all decisions regarding what to sell, how to price it, where to sell it, when to sell it, whom to sell it to, and how to fulfill it;

(iii) they set their own prices, product mix, service offerings, hours of operation, refund and cancellation policies, promotional strategies, sales channels, and business model, subject only to the AUP, our payment processors' rules, and applicable law;

(iv) they may operate concurrently on other platforms, on their own websites, or offline, with no exclusivity, non-compete, or minimum-sales obligation to CreatorStore;

(v) they bear all business risk, upside, and loss arising from their business, including but not limited to risks of low sales, chargebacks, refund liability, tax liability, product liability, professional liability, regulatory fines, and disputes with Customers, suppliers, or third parties;

(vi) CreatorStore neither guarantees nor represents any level of income, revenue, profit, sales volume, Customer acquisition, retention, engagement, ranking, visibility, or business success achievable through use of the Service; any illustrative figures, case studies, or projections shown in CreatorStore marketing are aspirational examples and not commitments;

(vii) they are not, and will not represent themselves or their contractors as, an employee, worker, agent, representative, partner, joint venturer, or franchisee of CreatorStore;

(viii) they are not eligible for and do not receive from CreatorStore any employment benefit, unemployment insurance, workers' compensation, minimum wage, overtime, paid leave, retirement contribution, health benefit, or other protection under any labor, employment, or social-security law of any jurisdiction;

(ix) they are solely responsible for classifying, engaging, contracting, insuring, supervising, paying, and reporting on any of their own employees, independent contractors, freelancers, or subcontractors, and CreatorStore has no obligation to any such person and does not become an employer, joint employer, or co-employer of any such person by virtue of the Creator's use of the Service; and

(x) they are solely responsible for obtaining and maintaining any professional license, permit, business registration, industry certification, and insurance (including general liability insurance, professional/errors-and-omissions insurance, product-liability insurance, and cyber insurance as appropriate to their trade) required to operate their business.

CreatorStore does not exercise control over Creators or Creator Content beyond the technical operation of the Service and the reasonable enforcement of these Terms of Service, the AUP, applicable payment-processor rules, and applicable law. No provision of these Terms is intended to give rise to any employment, agency, joint-employer, franchise, or fiduciary relationship between CreatorStore and any Creator.

i. Screening Does Not Constitute Endorsement. CreatorStore manually reviews Creator accounts and storefronts before enabling payment access, and third-party payment providers may conduct additional identity and risk checks. This limited review does not guarantee the Creator’s qualifications, the accuracy of product claims, delivery or legal compliance. Creators remain responsible for their offerings, and Customers should review the Creator’s own Terms & Conditions before purchasing.

2. Creator-Specific Terms

a. Creator Subscription. To access the full Creator features, you must purchase a CreatorStore subscription (monthly or annual). You authorize us to charge your payment instrument on a periodic basis for your selected plan.

UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR NOT AUTO-RENEW, YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE, UNLESS REQUIRED BY LAW) TO COLLECT THE THEN-APPLICABLE FEE AND ANY TAXES USING ANY ELIGIBLE PAYMENT METHOD ON RECORD. YOU MAY CANCEL ANY TIME IN YOUR ACCOUNT BY SELECTING "CANCEL SUBSCRIPTION."

Subscription changes are subject to applicable notice requirements. A Creator may request review of a CreatorStore subscription charge or refund by emailing [email protected] . A request does not guarantee a refund, except where required by law. Refund requests about products or services purchased from a Creator are governed by the Creator’s own terms and applicable law, as set out in Section 1(g).

b. Creator Terms & Conditions. Each Creator is responsible for preparing, publishing, and honoring separate Terms & Conditions applicable to purchases from their storefront, including product descriptions, delivery, eligibility, booking, cancellation, rescheduling, and refunds. The Creator’s Terms & Conditions form part of the commercial relationship between the Creator and the Customer and are separate from these CreatorStore Terms of Service. CreatorStore offers an editable template and tools for presenting these terms at checkout, but does not give legal advice, approve their sufficiency, or become a party to the underlying Creator–Customer sales contract by providing those tools. A Creator must ensure their terms are accurate, lawful, and consistent with mandatory consumer rights.

c. Data Protection (Creators). Where CreatorStore processes Customer personal data on your behalf, that processing is governed by our Data Processing Addendum ("DPA"), which is incorporated into these Terms of Service and applies automatically upon your use of the Service to collect, store, or process Customer personal data. Where you act as an independent controller of Customer data, you are responsible for your own compliance, including providing required notices, publishing your own privacy policy, and honoring data subject requests. You agree to handle Customer personal data only as permitted by applicable law and the DPA.

d. Permissions Creators Must Maintain. If you are a Creator, you represent and warrant that you will obtain and maintain all applicable licenses, permits, and authorizations ("Permissions") for your Creator Content, and comply with all applicable laws. You agree to release CreatorStore and its officers, affiliates, representatives, contractors, directors, agents, and employees from all damages, losses, liabilities, costs, and expenses arising out of your Permissions or any failure to obtain or maintain them.

e. Anti-Spam Compliance. By using the Service, you agree to comply with the U.S. CAN-SPAM Act, Canada's CASL, the EU ePrivacy Directive, and other applicable laws relating to commercial electronic messages sent by you through CreatorStore. You agree to indemnify and hold CreatorStore harmless against any loss arising out of your failure to comply.

3. Payment and Fees

a. CreatorStore Subscription Fees. Paid plan fees are billed in advance on the selected monthly or annual billing cycle, and the subscription renews automatically unless canceled through the account’s “Cancel Subscription” control. The payment method supplied for a paid plan must be valid and authorized. Applicable taxes may be charged. If payment fails, we may restrict paid features after any required notice. Price changes and subscription charges are subject to applicable law and any notices provided to you. Requests for refunds of CreatorStore subscription charges may be submitted to [email protected] for review; refunds are not guaranteed except where required by law.

b. Customer Payments to Creators. Purchases of Creator products and services are processed through supported third-party payment providers, with proceeds settled directly to the applicable Creator under the provider’s arrangements. CreatorStore does not receive or hold Creator sales proceeds on behalf of Creators. Creators are responsible for their own sales and related taxes, invoices, fulfillment, cancellation and refund obligations. Processing fees, chargebacks, payment reversals, settlement timing, and provider-imposed restrictions are governed by the relevant provider’s terms and applicable law. CreatorStore does not charge its own chargeback dispute fee or maintain a platform-managed reserve from Creator sales proceeds. CreatorStore’s own subscription charges are separate from purchases made from Creators.

c. International Use; Export Controls. Software available in connection with the Service is subject to export controls and may not be exported in violation of applicable law. You agree to comply with all local rules and laws regarding your use of the Service.

d. Taxes on Creator Sales. CreatorStore provides technology and, as a general business model, does not act as the seller or merchant of record for Creator products and services. Creators are responsible for determining, collecting, reporting, and remitting taxes attributable to their sales, issuing legally required documentation, and complying with applicable registration and recordkeeping obligations. Notwithstanding that allocation, CreatorStore will comply with any tax collection, reporting, withholding, or other obligation imposed directly on it by applicable law. No provision of these Terms overrides mandatory tax law.

Where applicable law imposes marketplace facilitator, digital services tax, or similar collection obligations directly on CreatorStore in a specific jurisdiction, CreatorStore reserves the right to (a) collect and remit the applicable taxes on behalf of Creators, (b) pass through the resulting compliance costs, fees, and taxes to Creators, and (c) require Creators to provide tax identification numbers, business registration information, and other documentation. Creators indemnify CreatorStore and its affiliates against any tax assessment, penalty, interest, audit cost, or professional fee arising out of or relating to the Creator's failure to comply with applicable tax obligations or the Creator's provision of inaccurate tax information.

4. Conditions of Use

a. User Conduct. You are responsible for materials you upload, submit, publish or make available through the Service, including Creator Content (collectively, "User Content"), subject to applicable law. You agree not to use the Service to infringe others' rights; distribute illegal, infringing, fraudulent, hateful, sexually exploitative or otherwise prohibited content; transmit malware; send unlawful unsolicited messages; improperly collect personal data; circumvent security; impersonate others; or engage in activity prohibited by our Acceptable Use Policy ("AUP"). Creators are responsible for ensuring that their products, descriptions, communications and customer interactions comply with applicable law and the AUP.

b. Acceptable Use Policy. The AUP forms part of these Terms and explains prohibited content, technical conduct and business activities in greater detail. Where a provision of the AUP addresses a particular prohibited activity more specifically than this Section, that specific provision applies to that activity, subject to applicable mandatory law. Neither document overrides non-waivable legal rights.

5. Intellectual Property Rights

a. Service Content, Software, and Trademarks. The Service may contain content protected by copyright, patent, trademark, trade secret, or other rights ("Service Content"). Except as expressly authorized, you may not modify, copy, frame, scrape, rent, sell, distribute, or create derivative works based on the Service or Service Content; this does not apply to your User Content. You will not use data mining, robots, or scraping. The CreatorStore name and logos are trademarks of CreatorStore Labs LLC; nothing here grants a license to use them without our prior written permission.

b. Third-Party Material. CreatorStore is not liable for any content or materials of third parties (including Creators and other users). We do not pre-screen content but may refuse or remove any content in our sole discretion.

c. Limited License to User Content. You retain ownership of content you submit to the Service (“User Content”) and represent that you have the rights needed to submit and use it. You grant CreatorStore a non-exclusive, worldwide, royalty-free license, with the right to engage hosting and technical service providers, solely to host, store, reproduce, transmit, format, display, back up, and otherwise process User Content as reasonably necessary to provide, secure, maintain, and support the Service, comply with law, and resolve legitimate disputes. This license lasts while the content is hosted or reasonably retained for these purposes and does not authorize CreatorStore to sell Creator Content independently or use it in advertising without separate permission.

d. License to Usage Data. You authorize us and our service providers to collect and analyze anonymized and aggregated metrics regarding your use of the Service ("Usage Data"), used solely in accordance with applicable law and our Privacy Policy.

e. Submissions. Any feedback, suggestions, or ideas about the Service ("Submissions") are non-confidential, and we may use them for any purpose without compensation to you.

f. Required Disclosures. We may preserve and disclose User Content if required by law or in the good-faith belief it is reasonably necessary to comply with legal process, enforce these Terms, respond to claims of third-party rights violations, or protect the rights, property, or safety of CreatorStore, our users, and the public.

g. Copyright Complaints (DMCA). If you believe your work has been infringed, notify us at [email protected] (Subject: "DMCA Takedown Request") with: a signature of the authorized person; a description of the copyrighted work; the location of the infringing material; your contact details; a good-faith-belief statement; and a statement under penalty of perjury that the information is accurate and that you are authorized to act.

Counter-Notice: If you believe your Materials were removed in error, you may send a counter-notice to the same email. Unless the copyright owner files a court action within 10 business days, removed Materials may be restored in 10 to 14 business days.

Repeat Infringer Policy: We terminate, in appropriate circumstances and in our sole discretion, users deemed to be repeat infringers.

6. Third-Party Websites and Integrations

The Service may link to or integrate with third-party services including Creator sites, our payment processor, and Google (Google Calendar and Google Meet for scheduling and video conferencing). When you connect Google services to the Service, you also agree to Google's own terms and privacy practices: Google Terms of Service and Google Privacy Policy . Our use of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements — see Section 5 of our Privacy Policy .

We do not control and are not responsible for External Services and will not be liable for any damage or loss caused by your use of or reliance on them. Any dealings with third parties (including between Customers and Creators) are between you and the third party.

7. Illegal or Infringing Content — Reporting, Removal, and Platform Safe Harbor

CreatorStore responds to reports of potentially unlawful or infringing material in accordance with applicable law. Different legal frameworks, including the U.S. Digital Millennium Copyright Act (DMCA), 47 U.S.C. § 230 where applicable, and the EU Digital Services Act where applicable, have different conditions and do not create a blanket exemption from responsibility for all content or conduct.

a. Hosting, Review and Moderation. Creators determine and publish their own offerings. CreatorStore may manually review Creator accounts and storefront information before enabling access to online payments, and may review, restrict or remove reported or otherwise identified content. Such screening is not a certification of a Creator or a guarantee of content accuracy, quality or legality. We do not undertake to review every item of User Content before publication. Where applicable, our handling of unlawful content reports and any available legal protections are governed by the relevant statutory requirements.

b. Reporting Mechanism. Any person may report content that is unlawful or that infringes intellectual property rights by emailing [email protected] (Subject: "Illegal Content Report" or "DMCA Takedown Request") with (i) a description of the content and the specific reason it is alleged to be unlawful or infringing; (ii) the URL where the content is located on the Service; (iii) the reporter's name, address, telephone number, and email; (iv) for copyright infringement, a physical or electronic signature of the person authorized to act, a good-faith-belief statement, and a statement under penalty of perjury as required by DMCA § 512(c)(3); and (v) for reports of other illegality, the specific legal basis and jurisdiction relied upon.

c. Action on Reports. We assess sufficiently specific reports of potentially unlawful or infringing content in a timely, diligent and non-arbitrary manner, taking account of their severity, urgency and applicable legal requirements. Depending on the circumstances, actions may include requesting further information, restricting or removing content, suspending access, notifying the affected Creator, providing any legally required statement of reasons or appeal mechanism, or declining a report that is unfounded or insufficient. We do not promise a fixed 48-hour acknowledgment unless an applicable legal requirement or separately stated service commitment provides otherwise. This provision must be read together with Section 5 of the AUP.

d. Counter-Notice (DMCA). A Creator whose content has been removed or disabled in response to a copyright report may submit a counter-notice to the same email address containing the information required by DMCA § 512(g)(3). Unless the original reporter files a court action against the Creator within 10 business days, removed materials may be restored in 10 to 14 business days.

e. Repeat Infringer and Violator Policy. CreatorStore will terminate, in appropriate circumstances and in its sole discretion, the accounts of Creators who receive multiple substantiated infringement or illegal-content reports, or who are otherwise determined by CreatorStore to be repeat infringers or repeat violators of these Terms or applicable law.

f. Single Points of Contact. CreatorStore's designated agent for copyright notifications under the DMCA and single point of contact for Member State authorities, the European Commission, the European Board for Digital Services, and users under Articles 11 and 12 of the Digital Services Act is: CreatorStore Labs LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, email [email protected] . English is the language accepted for communications.

g. Creator Indemnification. Creators represent and warrant that all Creator Content complies with applicable law and does not infringe any third-party rights. Creators shall indemnify, defend, and hold CreatorStore and its affiliates harmless from any claim, damage, penalty, cost, or attorneys' fee arising out of or relating to Creator Content, including intellectual property claims, defamation, privacy or publicity claims, consumer protection claims, and regulatory enforcement actions.

8. Indemnity and Release

To the extent permitted by applicable law, you agree to indemnify and defend CreatorStore and its officers, employees, and agents against third-party claims and reasonable resulting costs, including reasonable legal fees, arising from your unlawful Creator Content, failure to deliver Creator products or services as promised, breach of your Creator–Customer agreements, violation of these Terms, or infringement of third-party rights, insofar as attributable to your own acts or omissions. This obligation does not extend to claims or losses caused by CreatorStore’s own negligence, misconduct, breach, or other liability that cannot legally be shifted to you. We may participate in the defense of a covered claim with counsel of our choice.

9. Disclaimer of Warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." CREATORSTORE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CREATORSTORE MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT RESULTS WILL BE ACCURATE OR RELIABLE. Nothing in this Section affects statutory rights that cannot be excluded under applicable law (see Section 17).

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREATORSTORE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS OR REVENUES, GOODWILL, USE, OR DATA, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE. IN NO EVENT WILL CREATORSTORE'S TOTAL LIABILITY EXCEED THE AMOUNT YOU HAVE PAID CREATORSTORE IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing here limits liability that cannot be limited under applicable law (see Section 17).

11. Dispute Resolution by Binding Arbitration — Individuals (Excludes EEA/UK Consumers)

PLEASE READ THIS SECTION CAREFULLY. This Section does not apply to consumers resident in the EEA or the UK; their disputes are governed by Section 17 and the mandatory law of their country of residence.

a. Agreement to Arbitrate. You and CreatorStore agree that disputes arising out of or relating to these Terms of Service or the Service shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert individual claims in small claims court if they qualify, and either party may bring issues to the attention of government agencies. You and CreatorStore each waive the right to a jury trial and to participate in a class action. The Federal Arbitration Act governs this Arbitration Agreement.

b. Prohibition of Class and Representative Actions. YOU AND CREATORSTORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

c. Pre-Arbitration Dispute Resolution. Most concerns can be resolved by contacting [email protected] . If unsuccessful, a party intending to seek arbitration must first send a written Notice of Dispute by certified mail to 30 N Gould St, STE R, Sheridan, WY 82801, USA ("Notice Address"), describing the claim and the relief sought. If not resolved within sixty (60) days, either party may begin arbitration.

d. Arbitration Procedures. Arbitration will be conducted by a neutral arbitrator under the American Arbitration Association's ("AAA") Consumer Arbitration Rules, as modified here. The arbitrator must follow these Terms of Service. Hearings will take place in a reasonably convenient location. For claims of $10,000 or less, you may choose documents-only, telephonic, or in-person proceedings. The arbitrator will issue a reasoned written decision.

e. Costs of Arbitration. Arbitration fees are governed by the AAA Rules. If the relief sought is $75,000 or less, at your request we will pay all Arbitration Fees. If arbitration costs would be prohibitive compared with litigation, we will pay as much as the arbitrator deems necessary to prevent it from being cost-prohibitive.

f. Confidentiality and Severability. All aspects of the arbitration are confidential. If any term of this Arbitration Agreement (other than subsection (b)) is found invalid, it will be replaced with a valid term closest to the original intent. If subsection (b) is found invalid, the entire Arbitration Agreement is null and void.

g. Future Changes. If we change this Arbitration Agreement (other than the Notice Address) while you are a user, you may reject the change by written notice to the Notice Address within thirty (30) days.

12. Dispute Resolution by Binding Arbitration — Entities

You and CreatorStore intend these Terms of Service to be governed by the laws of the State of Wyoming without regard to conflict-of-law rules. Any dispute relating to these Terms of Service shall be determined through confidential binding arbitration in Sheridan County, Wyoming before one arbitrator, administered by AAA under its Commercial Arbitration Rules. Judgment may be entered in any court of competent jurisdiction.

13. Termination and Suspension

a. Termination by You. You may terminate your account at any time by contacting [email protected] or through in-Service account settings. Termination does not entitle you to a refund of prepaid subscription fees except as required by applicable law (see Section 17 for EEA/UK consumers).

b. Termination by CreatorStore. CreatorStore may suspend or terminate access, remove content or restrict features where reasonably necessary for a material breach of these Terms or the AUP, unlawful activity, fraud, security risk, nonpayment, repeated payment disputes, account ownership concerns, or compliance with legal obligations. Where mandatory law requires reasons, notice, an opportunity to remedy, complaint handling or other procedural safeguards, we will follow those requirements. Any immediate action will be limited to circumstances that justify it under the applicable legal and contractual framework.

c. Notice. Except where immediate action is justified for fraud, unlawful activity, urgent security threats, serious harm or legal demands, we will provide appropriate notice and reasons for suspension or termination where required by applicable law and these Terms. Applicable specific notice periods, including the special provisions in Section 17A where relevant, take precedence over a general notice practice.

d. Data Export and Portability. While the applicable export feature is available to an active Creator account, Creators may export supported purchase records, such as customer email addresses, purchase dates, product names and other transaction fields made available by the Service. CreatorStore does not promise an export of all product configurations, storefront settings, or other data, and does not guarantee that exports will remain available after account termination. Mandatory data-access and portability rights under applicable law are unaffected.

e. Funds and Payouts on Termination. Creator customer payments settle directly through the relevant payment provider, not through a CreatorStore-held balance. Any payout holds, transaction disputes, refunds or reversals are subject to the applicable payment provider’s terms and relevant law. CreatorStore does not maintain its own reserves against Creator sales proceeds or charge its own dispute fees.

f. Effect of Termination. Upon lawful termination or expiration of an account: (i) the right to access the Service may end, subject to applicable notice and remedy rights; (ii) the associated storefront, checkout links and hosted access links may be disabled; (iii) outstanding CreatorStore subscription fees or other amounts lawfully owed remain payable, but CreatorStore does not impose its own chargeback fees on Creator sales or hold Creator sales proceeds; (iv) User Content and personal data may be retained, returned or deleted only in accordance with applicable law, the Privacy Policy, and the DPA where relevant, including lawful Controller instructions; and (v) any license under Section 5(c) survives only to the limited extent needed for lawful remaining purposes and subject to applicable privacy rights.

g. Referral to Authorities. Suspected fraudulent, abusive, or illegal activity may be reported to law enforcement, tax authorities, financial regulators, or intellectual property rights holders. CreatorStore may cooperate with legal process and preserve evidence.

h. Survival. The provisions that by their nature should survive termination, including payment and dispute obligations, intellectual property licenses, limitations of liability, dispute resolution, privacy, and applicable legal requirements, remain in effect to the extent permitted by law.

14. User Disputes and Interactions Between Users

a. Disputes Between Creators and Customers. Disputes over a Creator’s products or services, their delivery, quality, suitability, advertised claims, appointments, cancellations, and refunds are ordinarily matters between the Creator and the Customer under their sales agreement and applicable law. CreatorStore is not a party to those purchase agreements and does not guarantee Creator performance. This allocation does not exclude CreatorStore’s responsibility for its own acts or omissions or any responsibility imposed by mandatory law.

b. Reporting and Resolution. Customers should direct purchase-specific requests to the relevant Creator in the first instance; payment disputes may also be raised through the applicable payment provider. CreatorStore does not undertake to arbitrate private purchase disputes or make refunds from Creator sales proceeds it does not hold. We may review reports, restrict access, remove content, preserve information, or cooperate with authorities when appropriate, and will take actions required by applicable law or these Terms. Nothing here prevents users from exercising statutory remedies.

c. Voluntary Assistance. CreatorStore may, in its sole and absolute discretion and without obligation, provide limited administrative assistance to users involved in a dispute (for example, forwarding communications, disabling contested content, or preserving evidence in response to legal process). Any such assistance is provided as a courtesy, does not constitute an admission of liability, does not create any obligation to provide similar assistance in other disputes, and does not make CreatorStore a party to the dispute.

d. Claims Arising from Creator Transactions. To the maximum extent permitted by applicable law, claims arising solely from a Creator’s independent sale or performance of their own product or service should be pursued against that Creator rather than CreatorStore. Nothing in this Section releases CreatorStore from liability for its own acts or omissions, fraud, willful misconduct, or any liability that cannot legally be excluded or limited. Any applicable mandatory consumer protections remain unaffected.

15. General

a. Entire Agreement. These Terms of Service (with the Privacy Policy, Cookie Policy, and any applicable DPA) constitute the entire agreement and supersede prior agreements regarding the Service.

b. Governing Law. These Terms of Service are governed by the laws of the State of Wyoming without regard to conflict-of-law provisions. For disputes not subject to arbitration, you and CreatorStore submit to the exclusive jurisdiction of the courts located in Sheridan County, Wyoming. This Section is subject to Section 17 for EEA/UK consumers.

c. No Waiver. Our failure to enforce any right or provision is not a waiver of it.

d. Unenforceability and Time Limit. If any provision is found invalid, the remaining provisions remain in effect. Any claim arising out of the Service or these Terms of Service must be filed within one (1) year after it arose, except where applicable mandatory law (including for EEA/UK consumers) provides a longer non-waivable period.

e. Assignment. You may not assign these Terms of Service without our consent; CreatorStore may assign them without restriction.

f. Notices. Notices to you may be made by email or regular mail, or by posting on the Service.

g. Our Relationship — Technology Provider Only; No Agency, Employment, or Fiduciary Duty. Nothing in these Terms of Service creates any employment, joint-employer, agency, partnership, joint venture, franchise, sales-representative, distribution, brokerage, escrow, trustee, or fiduciary relationship between you and CreatorStore. You are not, and will not represent yourself or your business as, an employee, agent, representative, partner, or fiduciary of CreatorStore, and you have no authority to bind CreatorStore or make any commitment on CreatorStore's behalf. CreatorStore does not owe you, and expressly disclaims, any fiduciary duty, quasi-fiduciary duty, duty of loyalty, duty of good faith and fair dealing beyond that implied by applicable law, duty of care, duty to advise, duty of confidentiality (beyond the Privacy Policy and DPA), duty of best execution, duty to obtain best price, duty to maximize sales, or duty to promote your business. CreatorStore's obligations to you are strictly limited to (i) providing the technology platform functionality described in these Terms of Service on an "as is" and "as available" basis under Section 9 and Section 10, and (ii) complying with mandatory obligations imposed on CreatorStore by applicable law that cannot be waived by contract. This Section 15(g) is subject to Section 17 for EEA/UK consumers.

h. Force Majeure. CreatorStore will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, or the failure of third-party providers, payment processors, or networks.

i. Interpretation. The section headings in these Terms of Service are for convenience only and have no legal or contractual effect.

16. Your Privacy

We process personal information as described in our Privacy Policy and applicable data protection laws. Where a Creator independently determines how Customer information is used in that Creator’s business, the Creator is responsible for the applicable privacy notices, legal basis, security measures, and data subject rights under applicable law. Where CreatorStore processes data on a Creator’s behalf, the Data Processing Addendum applies as specified in Section 2(c).

17. Special Provisions for EU/UK Users

If you are a consumer based in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following apply in addition to, and in case of conflict in place of, the corresponding sections above:

Mandatory consumer rights: Nothing in these Terms of Service limits your non-waivable rights as a consumer, including statutory warranties and the right to withdraw from distance contracts.

No mandatory arbitration / class waiver: The arbitration agreement and class-action waiver in Section 11 do not apply to you. You may bring proceedings in the courts of your country of residence, and the mandatory law of that country applies.

Right of withdrawal: Consumers may have a 14-day right of withdrawal from distance contracts. For Creator Content, this right applies in your relationship with the Creator. For CreatorStore subscription purchases by Creators, the right does not apply where the service has been fully performed with your prior express consent and acknowledgment that you lose the right.

Governing law: Where the mandatory consumer protection laws of your country of residence apply, those laws govern the relevant aspects of these Terms of Service.

17A. EU Platform-to-Business Regulation (Business Users in the EU)

If you are a Creator or other business user of the Service and are established in the European Union, the following provisions apply in addition to the other terms of this Agreement, in accordance with Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services ("P2B Regulation").

a. Advance Notice of Changes. CreatorStore will provide business users with at least fifteen (15) days' advance notice of any material change to these Terms of Service, our Acceptable Use Policy, or other terms applicable to business users, by email or in-Service notification. Longer notice periods will apply where required for a business user to make necessary technical or commercial adaptations. Notice periods do not apply where (i) CreatorStore is subject to a legal or regulatory obligation to change terms in a manner that does not allow for a fifteen (15) day notice; (ii) the change is required to address an imminent security, fraud, malware, spam, data protection, or other cybersecurity risk; or (iii) the change is required to protect users or third parties from imminent harm.

b. Ranking and Visibility. CreatorStore does not currently operate a customer-facing marketplace directory or search ranking that orders competing Creator storefronts. Creators are responsible for directing Customers to their own storefronts. If marketplace ranking features are introduced, applicable disclosures will be updated before or when those features become available.

c. Ancillary Goods and Services. The Service does not currently permit CreatorStore or third parties to offer ancillary goods or services alongside Creator Content in a manner that would require disclosure under Article 6 of the P2B Regulation. If we introduce such offerings in the future, we will provide advance notice and description.

d. Differentiated Treatment. CreatorStore does not accord differentiated treatment to CreatorStore-owned goods, services, or Creator accounts relative to those of independent Creators, except in respect of paid promotion features that are equally available to all business users.

e. Access to Data. Business users may access information made available in their own Creator dashboards and export supported purchase records, including customer email addresses, purchase dates, product names, and available transaction fields. CreatorStore does not provide a general export of all store configurations or guarantee access to the personal data of other Creators’ Customers. Applicable statutory access and portability rights remain unaffected.

f. Restrictions on Alternative Sales Channels. Creators are free to offer Creator Content through alternative channels, including their own websites, other platforms, or offline. CreatorStore does not require exclusivity.

g. Suspension and Termination Notice. Where CreatorStore restricts, suspends, or terminates a business user's account for reasons other than fraud, illegality, security risk, or repeated violation, we will provide the reasons for the decision on a durable medium, and where possible, an opportunity to clarify or remedy the underlying issue. This is in addition to the procedure set out in Section 13.

h. Internal Complaint-Handling System. Business users may submit complaints about CreatorStore's compliance with these Terms or the P2B Regulation by emailing [email protected] (Subject: "P2B Complaint"). CreatorStore will acknowledge complaints within five (5) business days and provide a substantive response within thirty (30) days. Complaints are handled confidentially and free of charge.

i. Mediation. Where an internal complaint remains unresolved, business users may seek mediation from a mediator listed on the European Commission's list of mediators established under Article 12 of the P2B Regulation. Nothing in this Section limits business users' right to pursue judicial remedies.

18. Notice for California Users

If you entered into these Terms of Service as an individual, under California Civil Code Section 1789.3 you are entitled to this notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us at CreatorStore Labs LLC, Attn: Legal, 30 N Gould St, STE R, Sheridan, WY 82801, USA.

19. Questions, Concerns, Suggestions

Please contact us at [email protected] to report any violations or ask questions about these Terms of Service.

CreatorStore Labs LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: [email protected]